Keeping our customers’ data protected at all times is our highest priority. This security overview provides a high-level overview of the security practices put in place to achieve that objective. Have questions or feedback? Feel free to reach out to us at firstname.lastname@example.org
All of our services run in the cloud. We don’t host or run our own routers, load balancers, DNS servers, or physical servers. Our service is built on Amazon Web Services. They provide strong security measures to protect our infrastructure and are compliant with most certifications. You can read more about their practices here:
Network level security monitoring and protection
Our network security architecture consists of multiple security zones. We monitor and protect our network, to make sure no unauthorized access is performed using:
- A virtual private cloud (VPC), a bastion host or VPN with network access control lists (ACL’s) and no public IP addresses.
- A firewall that monitors and controls incoming and outgoing network traffic.
- IP address filtering
Encryption in transit: All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS). You can see our SSLLabs report here Encryption at rest: All our user data is encrypted using battled-proofed encryption algorithms in the database.
Data retention and removal
We retain your usage data after your trial. Every user can request the removal of usage data by contacting support or deleting his account. Read more about our privacy settings at passworks.io/privacy-policy.
Business continuity and disaster recovery
We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. All our backups are encrypted.
Application security monitoring
- We use a security monitoring solution to get visibility into our application security, identify attacks and respond quickly to a data breach.
- We use technologies to monitor exceptions, logs and detect anomalies in our applications.
- We collect and store logs to provide an audit trail of our applications activity.
- We use monitoring such as open tracing in our microservices.
We develop following security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:
- Developers participate in regular security training to learn about common vulnerabilities and threats
- We review our code for security vulnerabilities
- We regularly update our dependencies and make sure none of them has known vulnerabilities
- We use Static Application Security Testing (SAST) to detect basic security vulnerabilities in our codebase
- We use Dynamic Application Security Testing (DAST) to scan our applications
Single sign-on (SSO) is offered for our enterprise customers. Single sign-on (SSO) is available using your Google, GitHub or BitBucket account.
Role-based access control
Role-based access control (RBAC) is offered on all our accounts and allows our users to define roles and permissions.
We’re compliant to the General Data Protection Regulation (GDPR). The purpose of GDPR is to protect the private information of EU citizens and give them more control over their personal data. Contact us for more details on how we comply to GDPR.
All payment instrument processing is safely outsourced to Braintree which is certified as a PCI Level 1 Service Provider. We don’t collect any payment information and are therefore not subject to PCI obligations.
Our strict internal procedure prevents any employee or administrator from gaining access to user data. Limited exceptions can be made for customer support.
All our employees sign a Non-Disclosure and Confidentiality Agreement when joining the company to protect our customers’ sensitive information.